Serenity Hair & Beauty, Ayr
Serenity are our first client. They look after people's hair and beauty in Ayr. We look after everything behind the scenes.
People can book online whenever they want, even at night. They get a text to confirm, and another one to remind them before they come in. After their visit, they get asked to leave a review. Deposits are taken when they book.
The team get on with their job. We take care of the rest.
The Problem
Bookings were handled manually across phone calls and walk-ins, with no central system tracking who was booked in for what, when, or with which stylist. No automated reminders meant no-shows were a regular cost. There was no way for clients to book outside opening hours.
What We Built
A full online booking system covering all 47 services across all 5 stylists, live on their own custom booking domain. Booking confirmation texts, reminder texts, post-visit review requests, and deposits taken automatically at the point of booking.
The Result
Bookings now run themselves, any time of day, with reminders, deposits, and review requests all handled automatically. Their Google reviews doubled from 6 to 12 in the first month alone, with their name and hours now showing correctly across Google too.
